It is difficult to understand what exactly is your current status." "The agent shouldn't use up so many resources at the endpoint when scanning and protecting." "Every time an OS comes out, I have to upgrade the Symantec product. Additionally, the dashboards and reports could be better. Sometimes, it's a bit unwieldy to see that process through." "Installation of the tool on a workstation requires some technical knowledge, which could be more straightforward." "Symantec Endpoint Security can improve management because it is difficult to do. Their application that's installed on desktops and servers needs to go hand in hand with the management console. That's because when you have to do the update, you have to update the management console, and then you need to update the clients. Sometimes, the update process for the administration and management console can be a bit intimidating, and it can be quite inconvenient to get the updates.
"The technical support could improve because when you reach level one support there is a lot of delays." "Symantec isn't good in terms of updating customers about updates. We typically use Symantec for that, but if we want to use FortiEDR for that, then we need a scanning tab to clarify things." "The support needs improvement." "The amount of usage, the number of details we get, or the number of options that can be tweaked is limited in comparison to that with other EDR solutions" "To improve Fortinet, we need to see more features and technology areas at the endpoint level introduced." "We'd like to see more one-to-one product presentations for the distribution channels." In incident management, we prefer to remove the endpoint system from the environment and scan the system. So it causes some performance degradation." "FortiEDR can be improved by providing more detailed reporting." "FortiEDR could add a separate scanning dashboard. One of the things I find with their cloud environment compared to others' is that they go cheap on the equipment. They need to invest more in their internal infrastructure that they are running in the cloud. "The dashboard isn't easy to access and manage." "Everything with Fortinet having to do with their cloud services.
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